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Booking Conditions
OUR ADVICE TO YOU BEFORE BOOKING
1. Please ask as many questions as you like before you book
to ensure you are going on the correct holiday for you needs.
2. A valid passport is essential. Allow at least 12 weeks to
obtain a British passport.
3. Obtain insurance before or at time of booking see
paragraph 5.
YOUR CONTRACT WITH:- Cardamom Holidays Ltd Proprietors Paul
& Deborah Sawyer trading as New Experience Holidays.
A Booking Process
1. Booking: Complete the booking form accepting on behalf of
all your party the terms of these booking conditions and send it to us. The
contract comes into existence when we issue our confirmation invoice.
2. Payment for the holiday: A deposit of £100 per person is payable by all
customers at the time of booking. Seats at the lowest prices on some carriers
may require advance purchase and we reserve the right to increase the deposit.
This higher amount will be treated as the deposit amount for the purpose of
calculating penalties. The balance due must be paid at least 2 months prior to
departure. Please note we do not send reminders. The full cost of the holiday is
payable if the booking is made within 2 months of departure. If the balance of
the holiday is not paid at least 2 months prior to departure, we reserve the
right to treat the booking as a cancellation by you without any reference to you
and apply the cancellation charges shown in clause C2 below.
3. Insurance: We take insurance very seriously and consider it ESSENTIAL. All
clients are required to make suitable arrangements. We offer personal insurance
at a price that covers our costs only for your convenience. If you choose not to
take our insurance we require details of the insurance you have taken within 5
working days of the booking confirmation being issued. If you fail to advise us
of your alternative insurance details we reserve the right to cancel the
reservation without notice and the cancellation charges in paragraph C2 will
apply. We will not despatch final documents until insurance details are held by
us. If not received we reserve the right to issue our insurance and add the cost
to the invoice.
B Our Commitment To You
1. Our responsibility to you. We are anxious to
provide you with the best holiday possible and accept responsibility for
ensuring that all the component parts of your inclusive holiday with us are
supplied to you as described in this brochure and to a reasonable standard. If
any part of your holiday is not provided as stated, we will pay appropriate
compensation if this has affected the enjoyment of your holiday. We accept
responsibility for the acts and/or omissions of our employees, agents,
sub-contractors and suppliers save where these result in personal injury,
illness or death (except as provided in clause 2 below.)
2. Personal injury (while participating in the arrangement made by us) We have
insurance to cover our responsibility for any death, bodily injury or illness,
which you or any other clients may suffer as a result of the negligent acts or
omissions of our employees or agents, and our suppliers and sub-contractors,
servants or agents of the same while acting as our employees. With regard to
airlines, we limit our liability to the extent of the relevant international
convention. Any claims are handled by our insurance company and their decisions
are final.
3. Jurisdiction All claims arising out of this contract shall be subject to
English law in respect of any question of liability or quantum, and all
proceedings shall be within the exclusive domain of the English courts.
4. Your ticket conditions. When you travel with a land, air or sea carrier,
their conditions of carriage apply, some of which limit or exclude liability.
These conditions are often the subject of international agreements between
countries, and copies of the conditions which apply to your flight or ferry are
available for inspection on request. We will notify you with details of airline,
and destination airport at the time of booking.
5. Personal injury (unconnected with arrangements made by us). Should any of our
customers suffer illness, personal injury or death through any misadventure out
of an activity which does not form part of our holiday arrangements, (our self
guided walks do not form part of our arrangements), we shall at our discretion
offer every assistance we can. This includes advice and guidance. This will be
undertaken in coordination with your insurance company (see paragraph A3).
6. Your Accommodation. The hotel gradings given in this brochure are based on
information given by Tourist Information Offices. The holiday price applies per
person sharing a twin or double room. Where the accommodation description states
"room with bath or shower" we cannot guarantee that a request for bath rather
than shower can be confirmed. This applies also to requests for rooms with
particular views or aspects unless a supplement has been paid and is noted on
your confirmation invoice.
7. Transport delays. There are those occasions completely beyond our control
when a flight, ferry or train is delayed. If you have not purchased your travel
arrangements through us, or you are travelling on a low cost carrier, (we will
notify you in advance of booking in this instance), we cannot accept any
responsibility for any late or non operation of those travel arrangements and
their impact on the subsequent arrangements booked through us. If your travel
arrangements have been purchased through us New Experience and our agents will
do our best to provide meals and accommodation for overnight delays. Our
recommended insurance provides compensation for delays over 12 hrs. of £20 up to
a maximum of £60. If you do not choose our insurance policy, we recommend that
you are fully protected against possible delays. We will make all efforts for
you to continue your holiday as booked.
8. If you have a complaint, please inform us, your hotelier or your tour leader
immediately, who will endeavour to rectify things there and then. A growing
number of hotels refuse to consider any compensation if the matter has not been
raised during your stay. If you do not comply this may affect any possible
recompense we make. In the unlikely event that problems cannot be resolved to
your satisfaction in the resort, you must write with your complaint within 28
days of your return to UK where it will receive prompt attention. If the matter
still cannot be amicably resolved, then you are entitled to refer the dispute
for decision by an arbitrator appointed by the Chartered Institute of
Arbitrators, provided your claim is not for more than £1500 per person or £7500
per booking form and does not involve physical injury or illness. The
Arbitration scheme provides for a simple and inexpensive method of arbitration
on documents alone with restricted customer liability on costs. Any dispute must
be referred within 6 months of your return. Full details are available on
request. Alternatively, you may of course go to your County Court or another
suitable court.
9 Force Majeure We regret we cannot accept liability or pay any compensation
where the performance or prompt performance of any contractual obligations is
affected or prevented by "Force Majeure". In these booking conditions "Force
Majeure" means any event which we or the supplier of the service (s) in question
could not, even with all due care, foresee or avoid. Such events may include,
war, or threat of war, civil strife, terrorist activity, industrial dispute,
natural or nuclear disaster, adverse weather conditions, fire and all similar
events outside of our control.
10 Consumer financial protection If you purchase a holiday that includes flights
from us you are protected by ATOL under our licence 5947. In the unlikely event
of insolvency the CAA will ensure that you are not stranded abroad and will
arrange to refund any money you have paid us for an advance booking. For further
information, visit the ATOL website at www.atolorg.uk If you purchased your own
flights or are travelling by land you are still protected for insolvency under
ABTOT number 5112, but not for elements purchased separately or repatriation.
C Changes by you
1. Alterations: Should you wish to change any detail
of your holiday, we will do our best to help, but cannot guarantee that such
alterations will be possible. No alterations in holidays will be possible within
28 days of departure. There will be an administration charge of £100 per booking
plus any additional product costs.
2.
Cancellation: If you decide to cancel. Any member of your booking party
may cancel a reservation, but the instructions will only be valid when received
by us, in writing, signed by the person who signed the booking form. All
cancellations incur a charge to compensate us for our losses and expenses,
calculated as shown below as a percentage of the total holiday price, excluding
holiday insurance premium
Period before scheduled departure within which notification is
received by us and percentage cancellation charge:
More Than 56 Days = Deposit only. 29 - 56 Days = 50%, 14 - 28
days = 80%, 0 - 1 4 days days before departure or later 100%
D Changes by Us
1.It is most unlikely that we will change your holiday, but
occasionally it is necessary as we plan our holidays months in advance and
therefore we retain the right to do so. Compensation is not payable in cases of
force majeure ( war, riot, terrorist activity, natural disaster, adverse weather
etc.)
a). Minor changes: we will inform you as soon as possible.
b).
Major changes: A major change is one that we make to your holiday
arrangements before departure that involves changing your UK airport, resort
area, time of arrival or departure by 12 hrs or more, or offering
accommodation of lower grading. You then have a choice of 3 alternatives 1)
accept the offer of change; 2) transfer to another available holiday from
us; 3) cancel your holiday, in which case your money will be refunded. If
you are notified less than 56 days before departure you will also receive
compensation on the following scale per person. Period before departure
within which notification received. Compensation payable: 43 - 56 days =
£10. 29 - 42 days = £15. 15 - 28 days = £20. 0 - 14 days = £30
c) Itinerary Changes: Itinerary Changes: The Tour guides reserve the
right to reorganise the published itineraries in case of events outside our
control, such as severe weather, dangerous footpaths and technical or other
problems with transport. The safety and comfort of our guests will always be
our main concern. In such cases compensation will not be paid.
2. Surcharges. The price of your holiday is subject to
surcharges on the following items: Government action, currency fluctuations,
aircraft fuel, overflying charges, airport charges and increases in scheduled
air fares. We will absorb an amount equivalent to 2% of the holiday price which
includes insurance premiums and any amendment charges. Only amounts in excess of
2% will be surcharged but where a surcharge is payable there will be an admin.
charge of 25p together with an amount to cover agents' commission. If this means
paying more than 10% on the holiday price, you will be entitled to cancel the
holiday with a full refund of all money paid to us for insurance and amendment
charges. Should you decide to cancel because of this, you must exercise your
right to do so within 14 days from
the issue date printed on the invoice. Prices in this brochure are based on the
published interbank rate of 2.35 Swiss Francs, 1.486 Euros to the £ Sterling as
at 13 August 2006
3. Cancellations. We will make every effort to operate
all our tours as published. Some tours operate to a minimum number and this will
be advised to your at time of booking. We do reserve the right to cancel a holiday and in
such event we will offer an alternative tour or refund all monies in full. No
tour will be cancelled after the date on which final balances are due without
your your prior knowledge and agreement, except in
cases beyond our control i.e. war, threat of war, riot, civil strife and any
other force majeure. In the extremely unlikely event of cancellation after final
balance date for a reason other than force majeure, we will pay compensation on
the scale shown in section 1b above.
E Your commitment to us.
1. Walking ability - group walking Your party is
composed of able bodied walkers, not suffering from any illness or physical
impairment that would restrict anyone from completing the walks as described.
This contract is made on the terms of these booking
conditions which are governed by English Law and both parties shall submit to
the jurisdiction of English courts at all times.
Printed & Published 30/10//06
New Experience Holidays The Old Rectory,
Cyffylliog, Ruthin North Wales LL15 2DW. UK
Tel. 01824710320
Fax 0845 2801921
Click HERE
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