Coronavirus FAQs


FAQs

We have answered your Frequently Asked Questions around Covid-19 here.

 

 

Booking

 

Can I book a holiday for 2022 or 2023?

 

Yes - We are accepting bookings for holidays this year and next!

Your balance due date is 2 months prior to departure, as per our standard booking conditions.

If we have to cancel your holiday due to the government advising against international travel to your destination at 14 days or less before your departure date you can either postpone your holiday to a later date or you will be refunded everything that you have paid to us.

Is my money safe?

Yes - all holidays booked with flights are protected by ATOL, if we didn't book your flights, your holiday is protected by IPP.

 

Pre-Departure 

 

What do I need to do before I travel?

Before you travel, you will need to check the Government’s latest advice for the country, or countries, you would like to visit at gov.uk/foreign-travel-advice.

This advice is provided by the Foreign, Commonwealth & Development Office (FCDO) and includes important information such as:

-         Any advice against travel.

-         Details of any entry requirements, including if the country you’d like to visit is currently allowing UK travellers to enter.

-         Specific entry requirements relating to Coronavirus, such as if you need to show proof of vaccination and/or a negative COVID-19 test for entry, and if there will be any health checks on arrival.

-     Information about the public health measures in place at your destination such as the requirement to wear a face covering or practice social distancing.

You’ll need to check this information regularly before your trip and it’s a good idea to sign up to country specific email alerts so you receive any important updates. We will of course keep you updated on any specific entry requirements for your chosen destination.

What happens if I book and the FCDO advise against travel to the country that I am due to travel to?   

If this advice is still in place two weeks prior to your departure, we will contact you with your options. You will be able to transfer your dates or alternatively you will be entitled to a full cash refund within 14 days. 

 

Due to my health I have been advised not to travel, what happens with my holiday? 

If you have to cancel for health reasons, our standard cancellation terms will apply. When you book a holiday with us it is a requirement in our booking conditions that you to take out adequate holiday insurance. Check your insurance covers pre-departure cancellation for medical reasons.

 

What happens if there is a case of Covid-19 in the hotel that I am due to travel to?
 

In the unlikely event that your chosen hotel is affected by Covid-19 shortly before you travel, we will do everything we can to find you an alternative you’ll love. If we can’t find you another suitable choice, you can change your dates or you’ll be entitled to a full cash refund for your holiday within 14 days. 

 

Can I cancel my holiday? 

If you cancel your holiday our standard cancellation terms will apply.

If the government are advising against international travel to your destination at 14 days or less before your departure date, you can either postpone your holiday to a later date or you will be refunded everything that you have paid to us. 

What if my chosen destination has mandatory quarantine requirements upon arrival? 

If when you are due to travel, there are quarantine measures in place in your destination, we will work to find you an alternative or move your holiday dates. If we can't find anything you're happy with, you are entitled to a full cash refund. 

 

Will my insurance cover me? 

The more comprehensive insurance policies now offer medical cover against COVID-19. Please ensure that you check the policy thoroughly before purchasing your insurance.  

 

What if the area I live in is on lockdown and I can only travel for essential reasons?

If you are in lockdown you may postpone to later dates with no admin fee from us. There may be non-refundable costs, such as from the airlines to change your flights, or cancellation charges from hotels but we will do our utmost to keep this to a minimum. 

If you wish to cancel, our standard cancellation terms will apply.