Coronavirus FAQs


We have answered your Frequently Asked Questions around Covid-19 here.

Booking

Can I book a holiday for 2021 or 2022?

Yes - We are accepting bookings for holidays this year and next!

Your balance due date is still 2 months prior to departure, as per our standard booking conditions, however we are offering more flexibility for making changes (see details of our special flexible booking conditions here).  

We will keep you updated of any special entry requirements for your chosen country.

If we have to cancel your holiday due to the government advising against international travel to your destination at 14 days or less before your departure date you can either postpone your holiday to a later date or you will be refunded everything that you have paid to us within 14 days of the cancellation.

Is my money safe?

Yes - all holidays booked with flights are protected by ATOL, if we didn't book your flights, your holiday is protected by IPP

Pre-Departure 

When is my balance payment due?

We still require your balance payment at 2 months prior to departure, however should you later decide to postpone we'll rebook the trip to another date in the future for free, as per our special flexible booking conditions.

What happens if I book and the FCDO advise against travel to the country that I am due to travel to?   

If this advice is still in place two weeks prior to your departure, we will contact you with your options. You will be able to transfer your dates or alternatively you will be entitled to a full cash refund within 14 days. 

Due to my health I have been advised not to travel, what happens with my holiday? 

As long as our relaxed booking conditions still apply, you can cancel or postpone (booked flight or train costs excluded). We would recommend that you contact your insurance company for any non-refundable costs from us.

What happens if there is a case of Covid-19 in the hotel that I am due to travel to? 

In the unlikely event that your chosen hotel is affected by Covid-19 shortly before you travel, we will do everything we can to find you an alternative you’ll love. If we can’t find you another suitable choice, you can change your dates or you’ll be entitled to a full cash refund for your holiday within 14 days. 

 

Can I cancel my holiday? 

We are pleased to be able to offer relaxed cancellation terms:   

 
More than 1 calendar month prior to departure: Loss of deposit   
More than 21 days: 80% of the holiday cost   
0-21 days before departure: 100% of the holiday cost   

 

We still require your balance payment at 2 months prior to departure. 

 

I’m worried about travelling, can I amend my booking to a later date? 

If as you get closer to your departure date you are not comfortable with the situation at that time, as long as you booked under our flexible booking conditions, you can amend you booking to a later date with no admin charges from us. Or if our standard booking conditions apply, departure date you are not comfortable with the situation at that time, our standard booking terms will apply, however we will waive our admin fee should you wish to make a change to your holiday date subject to having paid your balance.

 

What if my chosen destination has a two week quarantine upon arrival? 

The situation around Covid-19 is constantly changing more and more restrictions are being lifted. If when you are due to travel, there are quarantine measures in place in your destination, we will work to find you an alternative or move your dates to later in the year. If we can't find anything you're happy with, you are entitled to a full cash refund. 

 

Will my insurance cover me? 

Now that FCO travel advice has been eased, the more comprehensive insurance policies are beginning to offer medical against Covid-19 again. Please ensure that you check your policy thoroughly before purchasing your insurance.  

What if the area I live in is on lockdown and I can only travel for essential reasons?

If you are on lockdown and wish to cancel your holiday, that would otherwise be possible, (and departing in the next few months), you may postpone to later dates with no admin fee from us. There may be costs from the airlines to change your flights. 

If you wish to cancel the cancellation terms as stated above will apply.


While You Are Away

What new health and safety measures are the airports and airlines implementing?

New measures have been introduced at all UK airports, including readily available hand sanitiser stations throughout airports less document handling, perspex screening, and all planes will be disinfected thoroughly between each flight. At some airports you can pre-book security checks to avoid the queues. Additional checks may be in place, so give yourself plenty of time to get through the airport.  You will be expected to wear a mask whilst at the airport and on the flight.  You will also need to have your boarding passes downloaded to a mobile device. We will provide you the relevant information on how to do this. You may be subject to selection for a health check at any stage of your journey.

You will find a useful video here.  Please check your airlines website for up to the minute information on their latest procedures

Will I have to wear a mask at any other times?

As well as at the airport and on your flight, most countries have made it compulsory to wear a mask whilst on public transport.  In some countries it is also a requirement in public areas including hotels.  Please note that we do not provide masks and you will need to ensure that you have sufficient masks for the duration of your holiday

I am concerned about local busses and trains, do I have any other options?

Many of our holidays already include or have as an option private car transfers, if this is something that you would be more comfortable with please mention it when enquiring and our sales team can guide you in the right direction.  Even if it does not mention it on our web page, this may be an option that we can provide on your quote if you wish, just ask!

What is happening at my hotel(s)?  Will all of the facilities be open?

Governments in each of the countries that we work in have been working hard to ensure the safety and security of tourists. They have put stringent requirements in place for hotels to re-open.  We have asked our hoteliers to confirm that they comply with our standards as well as their local government standards.  Read more about this here.

Most changes are to ensure social distancing is possible. So, where a hotel used to offer buffet meals, they may now be served at the table, or if they have a pool it might be closed or open but with limited access. Please note that due to the rapidly changing situation this is subject to change, however we will endeavour to keep as up to date as possible.

Will the bars and restaurants near my hotel(s) be open?

In the countries that we are able to operate holidays in, the bars and restaurants are able to open. Indications are that most have opened with social distancing measures in place, however unfortunately a few establishments have been adversely affected by Covid-19 and not reopened.

Will the walking aspect of my holiday be affected?

The walking on your holiday should not be adversely affected by Covid-19 or any measures in place to help control it.

What happens if I catch the virus while I am on holiday?

In the event that you do feel unwell whilst abroad, we ask that you comply with instructions given by the health authorities. We along with your insurance providers will assist you with the necessary procedures.

What happens if the country that we are in gets locked down again while we are on holiday?

We along with your insurance providers will assist you with the necessary procedures.